Back to all

Do you have a Clue (Get the Most Out of a Service Visit)

March 16, 2025

When you head to the doctor, you probably have it in your mind what you're going to say about why you don't feel good.  That way your doctor can use that information to diagnose your problem. You might want to think of that same approach when you take your vehicle in for a repair.

Experts say what will help the service advisor most is for you to bring in some well-organized descriptions about your vehicle's issues.  You might even want to write them down so you don't forget.  Is there an unusual smell?  What does it smell like?  Does the problem happen first thing after starting out? If there's an odd sound you hear, is it dependent on speed?  Does it change when you turn a corner?  

Keep your expectations realistic.  Some conditions may take a long time to diagnose and repair.  If you go thinking you'll be in and out in no time, you might be disappointed when you're told there are other customers ahead of you and you may have to come back tomorrow.  If you can make alternate plans to have someone pick you up and take you back when the vehicle is finished, that way you won't feel like you've wasted your time. 

Most importantly, be available for any communication from the service advisor.  If they have your cell phone and they have a question or need an approval for a repair, the sooner they reach you, the sooner things can move forward. 

The service facility wants your experience with them to be good just as you do.  With a little help from you, they'll get your vehicle back on the road and you'll have a smile on your face.

O' Gorman Auto Service
675 Douglas Avenue
Holland, MI 49424
6162988839

Need Service?

Request a Quote

More articles from O' Gorman Auto Service

Command Performance (Engine Air Filter)

June 9, 2025

The internal combustion engine in your vehicle counts on two things that mix together to be burned in the engine for power: fuel and air. Both are important, of course. If you run out of fuel, your engine wont run at all. Since theres plenty of air around, you wont run out of air, but you coul... More

For 4x4s (Maintenance of 4x4 Vehicles)

June 2, 2025

Some people love 4x4 vehicles, the true 4-wheel drive works of engineering like Jeeps and 4x4 pickups that allow you to seemingly go anywhere on the planet. You can climb up a 40-degree rock trail with some planning and skill (always careful to protect the environment, of course), or you can get ... More

Mercury Rising (Hot Weather Vehicle Concerns)

May 26, 2025

The heat is on, and your vehicle takes a beating when it is. Several of your vehicle's systems are under extra stress in hot weather, so here are a few to make sure are getting the care and maintenance they need. It makes sense that the cooling system is one to make sure is in top shape. Vehicl... More